We've put together a list of answers to common questions below. If you can't find an answer to your question here please contact us.
What types of chess boards do you offer?
We offer a diverse range of chess boards, including wooden, magnetic, travel, club and themed boards. You can explore different sizes, designs, and materials to find the one that suits your taste.
What is the free online chess course that comes with each chess set?
We're excited to offer a complimentary online chess course with every chess set purchase. It's a 5 hour course taught by our lead instructor. The course includes : The Rules, Basic Checkmates, Chess Tactics, Opening Principles, Opening, Strategy, Calculation, Endgame, Endgame Exercises, Analyzing Your Games.
Do you ship chess boards internationally?
Currently, we only ship our chess boards within the USA. We are focused on providing the best service and experience to our customers within the country. We are looking to expand into other countries in the near future.
What should I do if my chess set arrives damaged/missing a piece?
If your chess set arrives damaged or missing a piece, please contact our customer support team immediately. We'll work to resolve the issue and ensure you receive a replacement.
What should I do if I've lost a chess piece from my set?
All Chess Armory chess sets come with free replacement pieces for as long as you own the set (we don't like incomplete chess sets being out in the world). Contact our customer support team to receive a replacement.
My chess clock is not working
Please checkout our instructional video.
Can I purchase chess boards in bulk for a chess club or school?
Certainly! We offer bulk purchasing options for chess clubs and educational institutions. Please contact us for more information and pricing details.
Can I cancel or modify my order after it's been placed?
If you need to cancel or modify your order, please contact our customer support as soon as possible. We'll do our best to accommodate your request, depending on the order status.
Are there any special discounts or promotions available?
We occasionally offer special discounts and promotions. Keep an eye on our website to stay updated on the latest offers.
Can I track my order after purchase?
Certainly! Once your order is shipped, you'll receive a tracking number that allows you to monitor the progress of your delivery.
How is shipping handled?
We use UPS and USPS services to deliver your chess board safely to your doorstep. Shipping times may vary depending on your location.
Is there a return policy in case I'm not satisfied with my purchase?
Yes, your satisfaction is our highest priority. If you're not satisfied with your purchase, please contact us. You can also review our return policy on our website.